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Your 911

About the Dispatch Center

Grand Traverse Central Dispatch is a consolidated emergency services answering point, responsible for handling requests for law enforcement, fire, and EMS agencies for the entire County of Grand Traverse as well as the City of Traverse City.

Staff

1 Director
1 Deputy Director
1 Database/GIS Coordinator
4 Dispatch Supervisors
14 Dispatchers

Mission Statement

To enhance the quality of life of every person in Grand Traverse County, by receiving and processing 9-1-1 emergency calls and non-emergency calls and by dispatching police, fire and emergency medical service units in a prompt, efficient, courteous and professional manner; to help save lives, protect property, and assist the public; making Grand Traverse County a safer community in which to live, work, and visit.

In carrying out our mission, we recognize that service is our one and only product and we share a common, ongoing goal to provide it at the most superior and professional level possible. We also recognize that our strength and success is tied directly to the individual and unique contributions of each of us working in a spirit of cooperation and teamwork with our public safety associates both within and outside the center.

History of the Dispatch Center

Grand Traverse Central Dispatch was formed in 1977. There wasn’t 911 in 1977, but only a 7-digit telephone number that was designated the emergency number for Grand Traverse County. That number was 941-1911, and it still rings into dispatch today.

Our enhanced 911 system took effect in April 1991, so not only were the citizens able to use an easy 3-digit number, but pertinent information would display automatically in the dispatch center. This information includes the registered telephone’s address and telephone number information.

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