FAQs • Grand Traverse County, MI • CivicEngage

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Why do dispatchers ask so many questions?: Emergency dispatchers need to get accurate information to allow emergency responders to make the best decision on how to approach the situation. To learn more, please visit the Dispatchers Questions page.

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Central Dispatch General Questions

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1. What is Smart 911?: Smart911 allows citizens to provide the additional details that 911 call takers may need in order to assist them during an emergency. Learn More!

2. What if I call 911 by accident?: If you accidentally dial 911 don’t hang up. If you call 911, as soon as you hit the send button the call will be completed no matter how fast you hang up.

3. How do I request a presentation?: If you would like to have a presentation from one of our staff, please fill out the request form linked below. Request a presentation

4. What do I do if I see a dog left inside a vehicle?: If you are at a place of business, you can go inside the business and ask to have the vehicle owner paged. If you notice a dog in a car and you feel that the temperature inside the car is not acceptable and the dog does not appear to be properly cared for (having food, water, and acceptable temperature) or is in distress, please contact Central Dispatch at 231-922-4550.

5. Why do dispatchers ask so many questions?: Emergency dispatchers need to get accurate information to allow emergency responders to make the best decision on how to approach the situation. To learn more, please visit the Dispatchers Questions page.

6. Do I call 911 even if it is not an emergency?: If it is not an emergency but you still would like to speak with an officer or file a complaint you are asked to call the non-emergent line at 231-922-4550.

If you are unsure whether you have an emergency or not, dial 911.

7. How do I report a narcotics issue?: If you are wanting to report information or tips on drug related crimes that aren’t currently happening, please call TNT at 231-922-0993.

If you are witnessing something currently happening, then you need to call 911 to report it. Traverse Narcotics Team

8. How do I obtain a burning permit?: Burn permits are issued by Michigan Department of Natural Resources (DNR) for the purpose of burning large amounts of brush or natural vegetation. For more information, please visit the
Department of Natural Resources website.

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